The Policy Standing Committee is composed of several Workgroups that focus on the performace related issues that need to be understood in order to create meaningful CANSO policy positions

The Business Performance Workgroup works to identify and create tools and guidance materials in all areas of ATM governance and management, with the aim of providing frameworks and guidance for institutional transformation and the development of performance based ANSP management.

DOCUMENTS

• Guide to Separation of Service Provision & Regulation (4.35 MB)
• Civil-Military Cooperation - The CANSO Perspective - October 2009 (1.00 MB)
• Airspace Sovereignty (564 KB)
• 9/10ths of the law: Sovereignty and ownership of the skies (615 KB)
• Business Performance Flyer (461 KB)

One of CANSO’s key strategic goals is to support harmonisation of global ANS and improve ATM service delivery. Global benchmarking of ANSP economic, safety, environmental, and quality performance measurements remains one of the most effective management tools to support improvements in ANS service provision.

CANSO’s Global Benchmarking reports provide a reasoned comparison between and among the world’s air navigation service providers (ANSPs) and also facilitate the identification of best practices. 

DOCUMENTS

• CANSO Global Air Navigation Services Performance Reports (weblink)

The Human Resources Workgroup supports the creation of global Human Resources standards in Air Navigation Services, exchange information on ANSP Human Resources activities, initiate joint programmes between ANSPs where possible, seek Best Practice in ANSP Human Resources activities and consider new Human Resources Tools and Systems. The Workgroup continues to progress its three key priorities:

• Change Management – identify and publish Best Practice Guidance
• ATCO Shortages – Develop Best Practice Guidance for Selection, Recruitment, Training and Workforce Planning;
• Develop People Metrics – Develop a range of metrics to benchmark ATCO performance in remuneration, overtime, absenteeism, turnover, and retention.

DOCUMENT

• CANSO & IFATCA: Joint View on the Next Generation Aviation Professional - February 2010 (2.50 MB)

The Quality Management Workgroup addresses a range of QM issues, including the need for Integrated Management Systems (IMS) which integrate all management disciplines (e.g. safety, security, quality, environment) in one system. Quality Management enables effective Business Transformation. 

DOCUMENTS

• Quality Management Workgroup Flyer (561 KB)
• Improving Business Performance through Auditing (1.93 MB)

The Customer Relations Network provides Members a platform to discuss and address issues and challenges related to customer relations.

DOCUMENT

• CANSO Guide to Customer Relations in Times of Rapid Change (204 KB)